Part 1. Library service quality in specific aspects
Library service quality in specific aspects:
Please rate the following statements (1 is lowest, 9 is highest) by indicating:
Minimum --the number that represents the minimum level of service that you would find acceptable
Desired -- the number that represents the level of service that you personally want
Perceived --the number that represents the level of service that you believe our library currently provides
For each item, you must EITHER rate the item in all three columns OR identify the item as "N/A" (not applicable).
*
1.
Employees who instill confidence in users
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
2.
Making electronic resources accessible from my home or office
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
3.
Library space that inspires study and learning
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
4.
Giving users individual attention
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
5.
A library Web site enabling me to locate information on my own
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
6.
Employees who are consistently courtenous
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
7.
The printed and multimedia library materials I need for my work
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
8.
Quiet space for individual activities
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
9.
Readiness to respond to users' questions
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
10.
The electronic information resources I need
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
11.
Employees who have the knowledge to answer user questions
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
12.
A comfortable and inviting location
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
13.
Employees who deal with users in a caring fashion
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
14.
Modern equipment that lets me easily access needed information
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
15.
Employees who understand the needs of their users
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
16.
Easy-to-use access tools that allow me to find things on my own
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
17.
A getaway for study, learning, or research
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
18.
Willingness to help users
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
19.
Making information easily accessible for independent use
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
20.
Print and/or electronic journal collections I require for my work
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
21.
Community space for group learning and group study
My Minimum Service
My Desired Service Level
Perceived Service Performance
*
22.
Dependability in handling users' service problems
My Minimum Service
My Desired Service Level
Perceived Service Performance
Part 2. Library service quality in general
Please indicate the degree to which you agree with the following statements:
*
1.
The library enables me to be more efficient in staying abreast of developments in my fields of interest and in my knowledge and academic pursuits.
Strongly Disagree Strongly Agree
*
2.
The library provides me with the information skills I need in my work or study.
Strongly Disagree Strongly Agree
*
3.
In general, I am satisfied with library support for my learning, research, and/or teaching needs.
Strongly Disagree Strongly Agree
*
4.
In general, I am satisfied with the way in which I am treated at the library.
Strongly Disagree Strongly Agree
Part 3. Background Information
Please indicate your background information and library usage patterns:
*
1.
I’m a NTU
*
3.
Which library do you use most frequently?
*
4.
I’m affiliated with
*
4.
How often do you use resources on library premises?
*
5.
How often do you access library resources through a library Web page?
Part 4. Please enter any comments about library services in the box below:
